Flower Delivery North Harrow Privacy Policy

Name: FLORIST CHOICE £70
Brand: Flower Delivery North Harrow
Price: 70.00 GBP
Availability: InStock

Introduction and Scope of Policy

This Privacy Policy sets out how Flower Delivery North Harrow collects, uses, discloses, and safeguards your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws. This policy applies to all individuals making orders for flower delivery from Flower Delivery North Harrow across North Harrow and its surrounding districts. We are committed to maintaining your privacy and ensuring that your personal data is processed lawfully, transparently, and safely.

What Personal Data We Collect

We collect various types of personal data to fulfill your flower delivery orders, provide customer service, and for legal or regulatory purposes. The types of data collected include:

Contact Details: Names, addresses (delivery and billing), phone numbers, and other contact information required to process your order and deliver your goods.
Order Information: Details of the flowers, gifts, or related products you order, including delivery messages or card contents.
Payment Information: Payment details required to process purchases. Please note that all card payments are processed securely via third-party payment processors; we do not retain your full card details.
Technical Information: IP addresses, browser type, device details, and website usage information collected via cookies or similar technologies to enhance and secure your ordering experience.
Customer Communications: Records of correspondence with us for customer service or support purposes.

The Lawful Basis for Processing Personal Data

Under GDPR, we are required to have a valid lawful basis to process your personal data. Our lawful bases are:

Contractual necessity: Processing information to fulfill your flower delivery order and provide associated services.
Legal obligations: Compliance with applicable laws such as tax and accounting regulations.
Legitimate interests: To improve our services, maintain the security of our website, prevent fraud, and manage customer relationships, provided our interests do not override your rights and freedoms.
Consent: Where we send you marketing communications, we will only do so if you have given your explicit consent. You may withdraw consent at any time.

How We Use Your Data

Your information is used to:

Process and fulfill your delivery orders, including communicating with you about your order.
Respond to enquiries, provide customer support, and resolve issues.
Process payments securely through accredited payment processors.
Improve our website's functionality and customer experience.
Meet our legal, tax, and regulatory requirements.
Send non-promotional communications relating to your order or changes to our services.
With your consent, send you marketing offers or information about our flower delivery services.

Data Retention Periods

We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce our agreements. Generally, personal order and delivery data is retained for up to six years in line with financial and tax recordkeeping obligations. If you have opted into marketing communications, we will retain your contact details for as long as you wish to receive such communications, or until you withdraw your consent. After these periods, your data is securely deleted or anonymised.

Data Processors and Third Parties

We may share your personal data with trusted third-party service providers ("processors") who act on our behalf for specific purposes, including:

Payment processors to handle secure transaction processing.
Certain couriers or delivery partners to ensure timely delivery of your ordered goods.
IT service providers who support the functionality of our website and business operations.
Professional advisers (such as accountants or legal advisors) where necessary for auditing or compliance purposes.

All processors are contractually required to process your data only as necessary, to maintain confidentiality, and to comply fully with GDPR and relevant privacy regulations. Your data is never sold to or shared with third parties for their direct marketing purposes.

Cookies and Website Analytics

Our website may use cookies or similar tracking technologies to ensure proper website operation, enhance your experience, and gather anonymised analytics. Where required by law, we will seek your consent to place cookies on your device. These technologies are used solely for functional, analytical, or security reasons and not for advertising.

Your Rights Under GDPR

You have the following rights in relation to your personal data:

Right to access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of any incomplete or inaccurate information.
Right to erasure: Request deletion of your personal data where there is no valid reason for us to continue holding it.
Right to restrict processing: Ask us to pause or limit the processing of your data under certain circumstances.
Right to data portability: Obtain your data in a structure commonly used format and have it transmitted to another controller where feasible.
Right to object: Object to processing based on legitimate interests, including direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of prior processing.
Right to lodge a complaint: You can complain to the UK Information Commissioner's Office (ICO) if you believe we have not complied with data protection laws.

To exercise any of your rights, please contact us using the methods provided on our website.

Data Security Measures

We implement robust physical, technical, and organisational safeguards to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. We regularly review our security policies, restrict access to personal data to authorised personnel, and ensure data is stored securely. Payment information is processed using industry standard encryption and security protocols.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on our website, and where appropriate, notified to you directly. Please review this policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please get in touch using the contact information provided on our website. We are committed to assisting you promptly and transparently.