Our Returns, Refunds & Complaints Commitment
Returns, Refunds & Complaints Policy
At Flower Delivery North Harrow, our mission is to brighten your day with the freshest flowers delivered promptly to homes and businesses across North Harrow and surrounding areas. As your trusted local florist, we take great pride in our fresh flowers guarantee and exceptional customer care. Please read below to learn about our transparent policy for returns, refunds, and our simple process for handling any concerns or complaints.
Fresh Flowers Guarantee
Every floral arrangement we create is hand-picked and arranged by skilled florists using only the freshest blooms available. We guarantee that flowers delivered within North Harrow will arrive fresh and vibrant. Our arrangements are intended to look their very best for at least five days from arrival, provided the care instructions are followed. If your experience falls short of this commitment, we’re here to help make it right.
Damaged-On-Arrival Policy
If your flowers arrive damaged or present in an unsatisfactory condition, please let us know on the same day of delivery or, at the latest, within 24 hours. We may request photographs so we can better understand the issue and take corrective action quickly. Our dedicated team values your trust and will resolve the matter swiftly.
Freshness Window
Our fresh flowers guarantee covers a window of five days from the time your order is delivered. During this period, your arrangement should retain its beauty, provided it is cared for according to the guidance provided with your bouquet. If you believe your flowers have not met our freshness promise within this period, contact us and we will review your concerns with urgency and understanding.
Refund and Replacement Options
If your order arrives damaged, or does not meet our freshness guarantee, you are entitled to one of the following:
- A replacement arrangement delivered at the earliest available time
- A full or partial refund, depending on the extent of the issue
- Store credit to be used towards a future order
We will discuss your preferred option once we have reviewed the details of your case. Our aim is always to resolve your concerns promptly and fairly.
Complaints Process
We want every customer to feel delighted with their experience at Flower Delivery North Harrow. If for any reason you are dissatisfied, our complaints process is straightforward:
- Contact us as soon as possible with details about your concern, including your order number where applicable.
- Provide any supporting information or photographs (especially in the event of damaged or substandard flowers).
- Our team will acknowledge receipt of your complaint and investigate promptly—usually within 24 hours.
- We will propose a clear resolution: replacement, refund, or store credit, based on your preference and the circumstances.
Your satisfaction means a great deal to us, and we always do our utmost to resolve all matters with fairness and care.
Our Local Commitment
As a dedicated North Harrow florist, we value your trust and loyalty. Households and businesses throughout the area rely on us for superior service and consistently fresh flowers. We cherish the relationships we’ve built with our local customers and welcome all feedback to help us continuously improve.
Thank you for choosing Flower Delivery North Harrow. If you ever have any questions or need further assistance regarding returns, refunds, or complaints, please don’t hesitate to reach out. We are here to deliver joy and quality—every single time.
